Shipping
Order by 3pm Eastern Time M-F and most orders ship the same day from the State of Georgia in the USA.
Standard shipping is free to the continental US for orders of $150.00 or more. Flagpoles over 6 feet long have an "over-size" surcharge added when placed in the shopping cart.
If you live in the Atlanta or North Georgia area you can order online and choose to pick up your order at our outlet shop near downtown Dawsonville. If you take advantage of that service no shipping sharges apply. See Details
Returns
We give credit for all items that are returned unused because of a product defect. Defective products must be reported to us by phone at 1.800.552.4382 or by email to customerservice@flagsgeorgia.com within 3 days of receipt of the defective product. We will give credit for the return shipping cost only if we have given prior authorization for the return by phone or email.
If we have not given prior authorization for the shipping method, we do not give credit for the return shipping.
If products are returned for any reason (other than product defect), we will give credit for the amount of the product only (not initial or return shipping charges) if we are notified by email or phone prior to returning the product. When we are notified of a pending return, we will issue a Return Authorization (RA) number and we reserve the right to not accept returns that have not been issued a RA Number.
Items must be returned unused in their original packaging within 30 days of the original order date. A restocking charge of $10.00 or 10% whichever is greater will be charged for all orders that are returned (other than product defect).
If we need to replace a defective item or an incorrectly shipped item, we will send the replacement items at no cost, but we will only ship the replacements using the same shipping method as the original shipment. Any expedited shipping methods requested by the customer for replacement items will be charged to the customer at our actual cost. It will be the customer's responsibility to order their products within sufficient time frames in order to allow for any defect or incorrect product to be received before the product is needed.
Contact
You can call us at 1-800-552-4382 between 8am and 4pm from Monday to Friday. You can also email us any time at customerservice@ flagsgeorgia.com
About Us
We've been selling flags since 1999. Thanks for supporting our small business!
Visit our newest flag web site: Flags for Flagpoles!
The world map image in the banner above is adapted from this image by TUBS which is available under the Creative Commons Attribution-Share Alike 3.0 Unported license.
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Shipping
Order by 3pm Eastern Time M-F and most orders ship the same day from the State of Georgia in the USA.
Standard shipping is free to the continental US for orders of $150.00 or more. Flagpoles over 6 feet long have an "over-size" surcharge added when placed in the shopping cart.
If you live in the Atlanta or North Georgia area you can order online and choose to pick up your order at our outlet shop near downtown Dawsonville. If you take advantage of that service no shipping sharges apply. See Details
Contact
You can call us at 1-800-552-4382 between 8am and 4pm from Monday to Friday. You can also email us any time at customerservice@ flagsgeorgia.com
About Us
We've been selling flags since 1999. Thanks for supporting our small business!
The world map image in the banner above is adapted from this image by TUBS which is available under the Creative Commons Attribution-Share Alike 3.0 Unported license.